Refund policy
We're sure you're going to love your new Pawfume!
At houseofdog, we want you to be completely happy with your purchase. If, in the unlikely event, your pooch isn’t a fan of the scent, we encourage you to explore the versatility of our products. Use them to freshen up your home, your car, your dog’s bedding, or even yourself - our luxurious fragrances are designed to delight in many ways! If, for any reason, you’re not entirely satisfied, we’ve got you covered with our 30-day return policy - because your happiness is our priority!
Return Policy Details
If you’re not completely satisfied with your product, you may return it within 30 days of purchase. We are unable to accept returns for our discovery sets, as these are designed for sampling and exploration.
For returns or exchanges, just contact us at hello@lovehouseofdog.com, and our team will be delighted to assist you in making the process smooth and hassle-free.
Additional Information:
- Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, let us know immediately, and we’ll resolve the issue promptly.
- To ensure we can process your return efficiently, please contact us before sending items back.
- Refunds will be processed to your original payment method upon inspection of the returned items.
Exclusions
- Returns are not available for discovery sets.
- Gift cards are non-returnable.
- Returns for change-of-mind purchases are not eligible for refunds.
If you have any questions or need further assistance, don’t hesitate to reach out to us. Thank you for choosing houseofdog - your satisfaction means the world to us!